TERMS AND CONDITIONS

 

www.twomonkeys.gr is an online store created and operated by the company called "CHRYSOULA MAYRIDAKI COMMERCIAL TRADE IN CHILDREN'S CLOTHING AND FOOTWEAR", with the distinctive title "TWO MONKEYS"and TIN number 053245951 Glyfada Tax Office, having its registered office in the Municipality of Glyfada, at 3, Esperidon Square, for the promotion and distribution of the company’s products. The contact details of the company are as follows: Telephone number 2130424587 and email eshop@twomonkeys.gr .Use of the company's website and any transactions made through it requires the prior consent of the user to the terms and conditions which follow. 

•    Product Information

The company lists all the necessary information on the essential characteristics of the products available, their price, their transport costs, value added tax and the method of payment on its website and in the relevant product fields. The company reserves the right not to include the abovementioned specific details of the product where this concerns a posting for information purposes pertaining to a product that is not yet available for sale but is expected to be in the future.

  • Product Availability
    Each displayed product is considered as available, unless stated otherwise. In the event that (due to simultaneous purchases by more than one user or due to technical error) a product that is displayed as available is not in fact available, then the company reserves the right to offer the user another equivalent product, indicating any differences from the originally selected item, or to inform the user of the unavailability of the product via e-mail. In this case, the user reserves the right to withdraw from the agreement without financial penalty. In the event that the user does not withdraw but proceeds to accept delivery of the product, the user reserves the right to return the product in its original condition and packaging within 14 days of receipt, accompanied by the documents issued with it.
  • Right of withdrawal and return of products
    For each product sold on the company's website, the user has the right to withdraw without cause within 14 calendar days by returning the goods in their original condition and packaging, accompanied by the documents issued with the item, without incurring any cost other than the cost of return. This period starts from the day of receipt of the goods. In order to exercise the right of withdrawal, the user must fill out the Withdrawal Form and send it electronically or by post to the company.

The user reserves the right to indicate whether they wish to have the amount paid credited to the account they hold with the Company.

If the order is proven to be incorrectly executed by the company, that is, in the case of delivery of an item other than that ordered, by type or quantity, or if, at the time of delivery, the item is completely or largely destroyed, or it is found that the item is defective, the user must either refuse to accept initial delivery of the product, or request its replacement with the originally ordered product or another item up to the amount of the price paid, or seek reimbursement of the price paid.

If the delivered item is found to be defective, the product must be returned within 14 calendar days of the date of purchase indicated and accompanied by a retail sales receipt or purchase invoice.

  • Purchase procedure
    Users browse the company's website in search for the products or product features that interest them. Selection of products and quantities thereof is done by making the necessary entries in the respective fields. Users may purchase more than one product per transaction. In all cases, confirmation on the part of the user that they have read and agreed with these terms is required for finalisation of the order. The order is considered complete only if the user receives an email notification that their order has been registered in the company's system. The company is not responsible for any errors in the user’s e-mail address if this is due to incorrect entry of information by the user. In this case, the order is considered complete and the user must pay the corresponding price if the company provides evidence that an e-mail has been sent to an e-mail address as indicated by the user.

Cancellation of the order may be made at any time the user wishes, before they enter their details on the respective payment pages. If the order process has already been completed and the user wishes to cancel it, then they must contact the company immediately. Depending on the stage that the order has reached, the user will be notified regarding the cancellation process and any costs incurred (e.g. shipping costs, if this has already occurred). Please note that in case of cancellation and depending on the stage of the order, shipping costs may apply even if no costs were initially applicable due to the total amount of the cancelled order.

 

  • Method of payment
    Methods of payment may be selected by the user, and include settlement by credit or debit card or by cash on delivery, or by bank account deposit.
  • In the case of cash on delivery, payment will be made in cash to the company's courier and the user will be charged for the delivery according to the courier company's charges.

For payments by credit or debit card, the Company cooperates with the bank PIREAUS BANK, which has communication protocols and authentication mechanisms to ensure the security of all transactions.

You can make payment for your order to the following bank account:

➢  PIREAUS BANK:

ΙΒΑΝ: GR 0901721760005176083613695
SWIFT: PIRBGRAA
Beneficiary’s details:Μαυριδάκη Χρυσούλα

  • Delivery of purchased products
    The delivery of the products will be at the expense of the user, according to the method they have chosen, unless otherwise specified by the terms of the individual transaction. The company may from time to time distribute its products without charging users for shipping costs if their orders exceed a specific amount.

If the delivery time exceeds 30 days, except in cases of force majeure, this will have previously been the subject of specific communications from the Company and acceptance by the user.

The products will be delivered to the address specified by the user. In the event of a change of address or error by the user as to their address or other contact details, they will be charged for any additional shipping costs.

  • Intellectual property rights
    This site is the official online store for the display and distribution of the company’s
    products and/or those of its partners. All content on the web pages, including images, graphics, photographs, drawings, texts, services and products supplied, are the intellectual property of the company and are protected under the relevant provisions of Greek law, European law and international conventions.

Accordingly, any copying, analogue or digital recording and mechanical reproduction, distribution, transfer, downloading, alteration, resale, creation of derivative works or misleading the public about the actual content provider of the individual web pages is strictly prohibited. Any reproduction, republication, downloading, announcement, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is permitted only upon prior written consent of the legal beneficiary of the aforementioned intellectual rights.

The names, images, logos and distinctive trade marks representing the company and/or its online shop and/or third parties with whom they have entered into agreements, as well as their products and services, are exclusively logos and trade marks of the company and/or the aforementioned third parties, protected under Greek, Community and international laws on trademarks, industrial and intellectual property and unfair competition. In any event, the display and exhibition thereof on the company’s website should not in any way be construed as transfer or granting of licence or right to use such content.

  • Personal Data
    The Company undertakes that it will not make any use thereof without the prior approval of the user. The company will never disclose, publicize, sell, exchange any personal information or information in any way except in exceptional cases when required to do so by a public authority, court, etc., and always in accordance with the law.All information concerning your personal details and transactions are secure and confidential. The codes used to identify individual users ensure the absolute security of access to the user's personal information.

It is recommended that you change your personal password at regular intervals for security reasons, and do not disclose it to third parties.

All information associated with the personal data provided by each user is used solely to facilitate immediate and effective communication with the company, to correctly execute the orders (payment and delivery), and to verify the identity of the user who is carrying out the transactions. The information collected aims to measure the volume of e-store traffic, to determine customer demands for more products and to facilitate transactions with the company.

In order to process orders through a credit/debit card, the collection of the user's personal information is required. Any supporting document or other documentary proof that may be required to certify and establish the identity of the customer remains strictly confidential, and is transmitted and controlled solely by PIREAUS BANK. The submission of personal data on the part of the user means that the person in question has agreed to the use of this data by the company and the bank (PIREAUS BANK) for the reasons outlined above. In no other case may personal data be transmitted or communicated without the prior consent of the user, and precautions are taken to ensure that personal data is not unlawfully tampered with.

The user retains the right to update or object to the further processing of their personal information at any time, in accordance with applicable legislation pertaining to personal data protection.

  • User’s obligations
    In acknowledging the terms and conditions hereof, you accept and agree that you will make lawful and appropriate use of our online store. In particular, but not limited to, we refer to the following users’ obligations:

 

➢  You agree not to use the Website to send, post or transmit any unlawful messages.

➢  You are exclusively responsible for maintaining the secrecy of your account username and password.

➢  You are exclusively responsible for using your account with due care and diligence, and for logging out of your account at the end of each session. You are also responsible for every action or transaction performed through your account.

➢  Users should carefully check the information provided and the suitability of the products they wish to order before completing the transaction.

 

  • Contact us

For any clarification or complaint about our e-shop’s products as well as information and inquiries about your orders, you can contact either the store by calling 2130424587 between 09:00 and 17:00 (Monday-Wednesday-Saturday)and between 09:00 and 21:00 (Tuesday-Thursday-Friday) or send us an e-mail at eshop@twomonkeys.gr

Personal Details

The Company, commits that is not going to proceed to any kind of use without the previous approval of the user. The Company in no case reveals, publishes, sells, exchanges the personal details and information. This can only happen exceptionally when it is imposed by a Public Authority, court etc, in compliance to the predicted procedure by the law.

All the information related to the personal details and transactions are safe and classified. The passwords that are used for the recognition of the user secure the access with absolute safety, regarding the personal details of the user.

The password should be changed frequently for safety reasons and it should not be revealed to third parties.

All the information that is related to the personal details provided by each user are used only to secure the immediate and meaningful communication with the Company, to secure the accuracy of the order implementation (payment and delivery) and to verify the identity of the user making the transactions. The details collected have as purpose the counting of the footfall of the e-shop, to define the needs of the customers for more products and to facilitate the transactions with the Company.

In order to complete a purchase via a card, a collection of the personal details of the user is required. Any document which can be asked to verify the identity of the client remains strictly classified, it is transferred to and checked only by the Bank PIREAUS BANK. The presentation of the personal details on behalf of the user part means that he/she agrees that these details can be used by the Company and the Bank PIREAUS BANK for the above mentioned purposes. In no other occasion are the personal details transferred or published without the previous consent of the user and it is ensured that the requirements which secure the fact that the personal details cannot be edited illegally.

In any time the user maintains the right to be informed or refuse to edit further his/her details according to the legislation concernig the protection of personal details.


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